Cancellations & Refunds

Our cancellation policy is designed to give customers the freedom to change a course booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help wherever possible, but please familiarise yourself with our terms of cancellation below.

Terms of Cancellations

To request a cancellation you must give the School written notice (either via letter or our contact form) of your request. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered.

Please note there is an administration and handling charge for course cancellations, rebooking and changing courses/dates (“Cancellation Fee(s)”), this is to offset the costs incurred, including but not limited to admin fees and card processing fees.

Cancellation Admin Fees

Course Type	21 Days+ Notice	21 Days to 48 hours	Less than 48 hours
Cook-to-go & Half-Day	£0	£25	£35
1 Day Courses	£0	£25	£50
Weekend Courses	£0	£25	£85
5 Day Courses	£0	£35	£50
Cancellation Fees listed are inclusive of VAT.

You may only terminate the contract in the circumstances set out below, all cancellations are subject to the relevant Cancellation Fee as identified above:-

Cancellations under the Consumer Contracts Regulations 2013
within 14 days of booking Confirmation

Except in the case bookings made within 14 days of the course start date, if you are a consumer and are not booking a course for purposes connected with a business and provided that you contact us within 14 days after receiving Confirmation from us, starting from the date after the booking is made (the “Cancellation Period”), then you have a legal right to cancel the booking by notifying us either via letter or our contact form. We will refund any Fees you have paid within 7 working days of receiving your cancellation notice minus the Cancellation Fee (at our discretion). Please note that if you make your booking less than 14 days prior to the course commencing, you waive your statutory right to cancel with a full refund.

You may also request a refund up to 21 days of the start of the course you have booked, a Cancellation Fee as identified above will be deducted from the refund amount.

Course Cancellations within 21 days of the start of your course

Most bookings for courses at the Ashburton Cookery School are made months in advance. It is therefore often hard for us to resell any places within 21 days of the start of the course date.

If you want to cancel your booking within 21 days of the start of your course we will relist your place for resale to other customers. If we are unable to resell your place in the time remaining, you will forfeit any course and accommodation fees associated with your booking.

If we are able to sell your place you will be entitled to a refund equal to the amount your place was resold for minus the Cancellation Fee. Payment will be made to you not less than 7 working days after we have received the cleared funds from the resale of your place

If you wish to transfer your booking to a future date, this will be at our discretion, including the dates offered and will be subject to the relevant Cancellation Fee. Your non-refundable credit (excluding the Cancellation Fee) will be transferred to your future booking. Any future course must be taken within 12 months of the start date of your original Course. You will be required to pay any difference between your credit and the cost of the future booking. Transfer of bookings may only be made once.

Cancellations by the Ashburton Cookery School

The School reserves the right to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.

If circumstances arise that are beyond our control, it may be necessary from time to time to change/cancel course dates, content, venues or prices from those published. In such cases we will be entitled to transfer your booking to the next available course or cancel the Course, or part thereof, at any time. No refund or part refund will be given and we will not be held liable for any costs/losses incurred as a result of such changes or cancellation.

We reserve the right to remove from any Course, students that fail to comply with the Academy’s standard practices and procedures. We reserve the right to refuse enrolments and/or suggest alternative arrangements if we believe that it will not be in the best interests of other students and/or the individual concerned to be enrolled on one of our courses.

In the event of a cancellation of a course by ourselves for reasons not outlined above or defined below in Force Majeure, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 7 days) of any course fees. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.

Force Majeure

If the Cookery School is forced to close due to circumstances outside our control including but not limited to:-

• an act of God, (fire, flood, drought, earthquake, windstorm, explosion or other natural disaster);
• pandemic or epidemic;
• war;
• acts of terrorism;
• civil emergency (whether an emergency be declared or not);
• adverse weather conditions;
• under the order of any government or public or local authority; labour dispute including, but not limited to, strikes, industrial action, lockouts or boycott).

Students will be offered a course credit to the value of the element of the course that has to be cancelled, such credit will be valid for 12 months from the date the course was due to take place.

Refunds

• No refund will be made if you fail to attend all or any part of the course.
• Refunds that are due will be made within 7 working days of approval.
• All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.

Gift Voucher

All gift vouchers are valid for 12 months from the purchase date.

Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement.