Policies
Privacy Policy
Our Business
The Ashburton Chefs Academy Ltd offers vocational cookery training from our training centre in Devon.
You can contact our office between 9.00am and 5.30pm Monday to Friday on our >.
Your Privacy
Ashburton Chefs Academy is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Ashburton Chefs Academy Web site and governs data collection and usage. By using the Ashburton Chefs Academy website, you consent to the data practices described in this statement.
Collection of your Personal Information
Ashburton Chefs Academy collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Ashburton Chefs Academy also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Ashburton Chefs Academy. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Ashburton Chefs Academy for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ashburton Chefs Academy Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ashburton Chefs Academy public message boards, this information may be collected and used by others. Note: Ashburton Chefs Academy does not read any of your private online communications.
Ashburton Chefs Academy encourages you to review the privacy statements of web sites you choose to link to from Ashburton Chefs Academy so that you can understand how those Web sites collect, use and share your information. Ashburton Chefs Academy is not responsible for the privacy statements or other content on web sites outside of the Ashburton Chefs Academy and Ashburton Chefs Academy family of Web sites.
Required Information
To order from the Ashburton Chefs Academy, you must provide your name, shipping address, billing address and phone number, and email address. For cookery courses you will also be asked to tell us of any food allergies, or health issues of the student that we should be aware of.
In some instances, such as overseas payments, we may ask for further proof of identity in order for us to comply with our anti-money laundering obligations.
Do you keep my credit/debit card details on file?
No. We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and no details are recorded by ourselves.
When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone operators and there is NO record of your financial details retained by our organisation.
Use of your Personal Information
Ashburton Chefs Academy collects and uses your personal information to operate the Ashburton Chefs Academy Web site and deliver the services you have requested. Ashburton Chefs Academy also uses your personally identifiable information to inform you of other products or services available from Ashburton Chefs Academy and its affiliates. Ashburton Chefs Academy may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Ashburton Chefs Academy does not sell, rent or lease its customer lists to third parties.
We do utilise the services of third-party provider software to provide services to you and that can involve the sharing of your information such as Name and Email Address which may be hosted on third-party servers outside the UK. A list of Third-party services that we use are:
- Bookeo, an online booking system for managing our orders. Data Used: Email, Name, Address, Enrollment Information
- FreshDesk, an online service for managing help-desk enquiries. Data Used: Email, Name
- SendInBlue, an online service for send email newsletters. Data Used: Email, Name
We have vetted the security of these services as being of good quality. We encourage you to read the privacy statements of these companies on their websites.
If you do not wish your details to be shared in this capacity, you must tell us at the time of booking with us. However it may impact the services we are able to offer.
Cookie Policy
How we use cookies
A cookie is a small file which is stored on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit our site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use them to enable you to book courses from our online system - you couldn't book online without them.
The cookies we use are:
Customer Login: When you use our site to book a course, our system uses
cookies to remember what is in your shopping cart.
Google Analytics: these cookies provide general web statistics about traffic to our website. No information identifying you individually is stored.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Environmental Policy
Our Pledge
- We will ensure that every aspect of our activity is conducted in accordance with sound environmental practice (with the requirements of environmental legislation and approved codes of practice) to pursue sustainability and the prevention of pollution.
- We will minimize waste, recycle materials whenever possible, ensure all waste is disposed of in a safe and responsible manner.
- We aim to identify negative impact on environmental aspects and prioritise action to reduce them.
- We will set environmental targets and goals designed to improve our environmental performance and regularly review progress.
- All employees are made aware of this policy and their responsibilities for environmental issues.
Energy Conservation
The Ashburton Chefs Academy operates an energy conservation policy to ensure that all non-critical equipment is switched off when not needed. We will always seek to purchase products that are environmentally friendly, re-usable, recyclable, biodegradable and that do not damage the environment.
Whenever possible, Ashburton Chefs Academy:
- Re-uses incoming packaging materials
- Purchases local, sustainable produce based on low food miles to reduce carbon emissions
- Supports local economy
- Assists customers to use products and services in an environmentally-sensitive way
- Encourages all suppliers to raise similar environmental standards
This policy statement is on display at our company premises.
Complaints Policy
How to Complain
We strive to always offer a great level of service. However, if we do not deliver the standard of service that you expect or you have a complaint, please email us here or write to us at:-
- Customer Service
- Ashburton Chefs Academy
- Old Exeter Road
- Ashburton
- Devon TQ13 7LG
- Telephone: +44 (0)1364 652784 (National Rate)
We will usually respond to your complaint within three working days but if we can’t then we’ll write to acknowledge your complaint and tell you what happens next. We’ll keep you informed of our investigation into your complaint and provide a final response within eight weeks.
Complaints about Financial Products
If you are complaining about a student finance product and following a complaint to us you are not happy with our final response, or if we have been unable to resolve your complaint within eight weeks, you may have the right to refer the matter to the Financial Ombudsman on the details below.
- Financial Ombudsman
- Exchange Tower
- London E14 9SR
- Telephone: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are
charged at the
same rate as 01 and 02 numbers)
or 020 7964 1000 (calls using Relay UK).
- Website address: https://www.financial-ombudsman.org.uk
Digital Media Policy
In the age of Smartphones, Twitter, and Facebook we recognize that students will want to record their experiences and training at the Ashburton Chefs Academy through self-publishing in the form of blogs, photos, video, social media etc
This policy is designed to offer students a framework to document their experience and express themselves online without compromising the integrity of the training experience or infringing privacy laws or intellectual property rights.
- The Academy and Chef Tutors will not publish any content, photo or video relating to students without their permission.
- Students’ mobile phones/cameras should be switched off when in the training kitchen at all times.
- Photography is permitted within the training kitchens for set periods only with the permission of the Chef Tutor on duty. During this time you may take photographs of your own work only for publishing online.
- Audio and/or Video recording is not permitted within the Academy at any time without the express permission of the Chef Director.
- Unless you have the permission of those involved, you should not publish photographs or video featuring other individuals at the Academy.
- Your published content must respect the Academy’s confidentiality and proprietary information and be respectful to the institution, students, staff, partners, and competitors.
- Whilst you may reference your course content in online posts, you must not replicate course work in its entirety online. Documents issued by the Academy (or third party such as CTH, CIEH, WSET) such as Course Notes or Assignments should not be published to any digital platform.
- You should not post complaints online about your course, staff members or fellow students but rather pursue the General Appeals & Complaints Procedure.
- If you become aware of any online material that compromises these guidelines, please bring it to the attention of a Chef Tutor or the Course Administrator.
Examples
Acceptable:
- A personal diary blog post describing your experiences on a typical day at the Academy, including photographs of your work. You might choose to include a recipe from the day but not all of your course notes.
Acceptable:
Posting to Social Media
- About your experience;
- a photo of a fellow student who has given you permission;
- a photo of a dish you have created;
Not acceptable:
- Online publishing (blog, forum, facebook, twitter etc) that is unprofessional, critical or personal about staff, facilities or fellow students;
- Content that shows course materials in detail;
- video or audio taken without the permission of the Academy.
Old Exeter Road,
Ashburton,
Devon TQ13 7LG
Tel: (01364) 652784
Int: +44 1364 652784
Support Hours
